Privacy Policy

Last updated: 7 November 2025

Introduction

At Spencers Worldwide Escapes (SWE), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you browse our website, make an enquiry, or book a holiday with us.

We follow the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and guidance from the Information Commissioner’s Office (ICO) to ensure your information is handled safely and respectfully.

If you have any questions, you can email us at hello@spencersworldwideescapes.com.

1. What personal data means

“Personal data” means any information that can identify you directly or indirectly — for example, your name, email address, phone number, or travel details.

2. How we collect your information

We collect personal data when you:

Request a quote or make a booking with us.
Subscribe to our emails or offers.
Take part in competitions, promotions, or surveys.
Contact us by phone, email, or through our website.
Browse our website (using cookies and similar technologies).

3. Why we use your information

We only use your data when there is a valid reason to do so. This includes:

Fulfilling your booking or enquiry – to arrange travel services such as flights, accommodation, or transfers.
Customer support – to help with questions or aftersales service.
Legal reasons – such as record keeping or responding to regulators.
Marketing (with consent) – to send you offers or updates you’ve asked for.
Website analytics – to help us improve our website and services.

4. Who we share your data with

We may share your information with trusted partners who help us deliver our services. These may include:

Airlines, hotels, and tour operators.
Payment processors and booking platforms.
IT, email, and marketing providers.

All partners are required to keep your data secure and to use it only for the purpose it was shared. We never sell or rent your data to anyone.

5. Special category information

If you tell us about health or accessibility needs, we will only use that information to arrange suitable travel services. We process this information with your clear consent and keep it secure and confidential.

6. Marketing preferences

We will only send you marketing emails if you have chosen to receive them. You can unsubscribe at any time using the link in our emails or by contacting us directly.

Even if you unsubscribe, we may still send you important updates about your bookings.

7. Competitions and surveys

If you join one of our competitions, newsletters, or surveys, we will collect only the details we need (like your name, email address, and contact number) and use them for that specific purpose.

8. Children’s privacy

We do not knowingly collect data directly from children under 13. When children’s details are provided for a family booking, we use them only to complete the booking and never for marketing.

9. Keeping your data safe

We use secure systems, encryption, and strict access controls to protect your data. While no online system can be completely secure, we do everything we can to keep your personal information safe.

10. Storing and transferring data

We mainly store and process your information in the UK. If we need to share your data with a travel partner outside the UK, we make sure that it is properly protected by approved safeguards.

11. How long we keep your information

We keep your information only for as long as necessary:

Enquiries and quotes – up to 24 months.
Bookings and financial records – up to 7 years (as required by law).
Marketing subscriptions – until you unsubscribe or your account becomes inactive.

After this time, we securely delete or anonymise your data.

12. Your rights

You have several rights under UK data protection law. You can:

Ask for a copy of your personal data.
Ask us to correct or delete information.
Object to or restrict how we process your data.
Withdraw consent for marketing.

To make a request, please email hello@spencersworldwideescapes.com.

If you are unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO).

13. Cookies

Our website uses cookies to help it run smoothly, remember your preferences, and understand how visitors use our site. You can learn more in our Cookie Policy.

14. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The latest version will always appear on this page with a new “Last updated” date.

15. Contact us

If you have any questions about how we handle your data or this policy, please email hello@spencersworldwideescapes.com.